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Staff
Subsidiary

McKercher Labs

McKercher Corporation's intelligent systems provider for service operations.

A developer reviewing a system schematic on screen.
Intelligent systemsService operations · since 2021
Maintained by
McKercher Labs
Status
Published · reviewed
For
Customers, Employees, Industry, Partners
Discuss an intelligent systems project
Maintained byMcKercher LabsPublishedReviewed
For

Customers, Employees, Industry, Partners

Discuss an intelligent systems project
What it does

Built for operations the group runs itself.

McKercher Labs designs and builds the systems the group depends on. The publishing platform behind this site, the staff tooling behind it, and the live installation map behind the energy businesses are all its work, running in production rather than described in a proposal.

That is the basis of the practice. Building for service operations is a different problem to building software in general, and the group runs service operations at scale, so the operating problem is understood before a system is proposed. It is not positioned as a general-purpose software developer or an artificial intelligence organisation.

Work begins as internal development against a defined problem, and is offered commercially only where it has proven itself in use. A suitable project has an accountable owner, access to the operating context, and an outcome that can be assessed afterwards. Projects are contracted, delivered, and accounted for in Australia.

External work is held to the same test. A system built for a client is handed over on completion, and McKercher Labs retains no access to it, holds no editorial role in what it carries, and does not maintain it in production. Where that work appears below, the client names the relationship in its own disclosures first.

Established
2021
Model
Internal first
Focus
Service operations
Delivery
Bespoke projects
Accountability
Australian
Systems in production

What's running, what's building.

mckercherOS
Staff-facing operating platform for the group, in production for publishing, editorial workflow, group updates, and enquiry handling
In production, staff access
Customer-facing operating platform for the energy businesses, in production as the client sign-in portal, and as the live installation map with its public API
In production, publicly inspectable
Field reference for the solar trade, with a fault-code library across fifteen brands, standards explainers, and calculators built for use on site
In production, publicly inspectable
5 more systems4 publicly inspectable
Group publishing platform, with editorial governance, structured data, and automated content checks
In production, publicly inspectable
Established retail platform for the installation business, with migration to a pswOS build underway
In production, rebuild underway
The group's longest-running retail property, in service since 2013
In production, publicly inspectable
Energy-data platform publishing sourced market reports, indices, and grid monitors, with every figure named to its source
In production, publicly inspectable
Evidence-based solar product benchmark, with its Watt assistant, built for Solar Analytica Pty Ltd and handed over on completion
In production, publicly inspectable
Production and maintenance

Built here. Kept running by someone else.

McKercher Labs designs and builds. It does not carry ongoing production maintenance for what it ships, whether the system belongs to a client or to the group itself, and the register above is no exception to that.

That work is carried out by Gigabit Agency (opens in a new tab), an independent engineering firm. Gigabit Agency also provides services to McKercher Corporation as a client, on a paid, ongoing basis. The two are separate businesses, and neither holds an equity interest in the other.

Project shape

From operating need to measured use

  1. 01

    Define the operating problem

    Establish the people, decisions, information, and constraints involved before proposing a system response.

  2. 02

    Design the connected workflow

    Map responsibilities, handovers, information flows, customer communication, and the controls required for accountable use.

  3. 03

    Integrate with the operating environment

    Connect appropriate existing systems and records without treating technology as a substitute for process ownership.

  4. 04

    Measure the operational result

    Assess adoption, visibility, consistency, and administrative load against the outcome defined at the beginning of the project.

  5. 05

    Maintain operating ownership

    Leave responsibilities, records, controls, and future changes with an identified owner so the system remains useful after initial delivery.

Public project evidence standard
Get in touch

Discuss a bespoke systems project

McKercher Labs considers projects with a defined service operation, accountable owner, and measurable operating requirement.