The Australian Competition and Consumer Commission has updated the recall notice for the Tesla Powerwall 2. The update, recorded against the notice on 12 August 2026, changes how an affected owner is told to start the replacement process: the first contact is now the business that installed the battery.
The notice names the original installer as the first contact
Recall PRA 2025/20611 was first published on 16 September 2025 by Tesla Motors Australia Pty Ltd. It covers Powerwall 2 units sold between 1 November 2020 and 23 August 2025.
Under the current notice, an owner whose unit is affected is directed to contact their original installer to schedule a replacement. Where that installer is unavailable, or where the owner needs help, the notice gives Tesla support as the fallback: 1800 958 369 between 8:00am and 6:00pm AEST, or PWNoticeANZ@tesla.com.
Owners are also told to confirm the system is online and to check the Tesla app for a notification indicating whether their own unit is affected. Replacement is at no cost. The notice states that compensation for energy savings lost while a system sits discharged is considered case by case.
The Clean Energy Council, which carried the update to industry in its August rooftop newsletter, describes the change in the same terms and adds that the Powerwall 2 is no longer on its approved products list.
The hazard and the affected population are unchanged
Nothing in the update alters what the recall is about. Certain lithium-ion cells supplied by a third party, fitted to a subset of Powerwall 2 systems, may fail and overheat. Tesla has reported units smoking or emitting flames, with minor property damage.
Tesla remotely discharges affected units that remain online, which reduces the risk while a replacement is pending. That is a holding measure rather than a remedy, and it is the reason an affected household can be sitting on a battery that no longer stores anything useful while it waits.
The scheduling load moves to whoever did the original job
For an installation business, the practical effect of the update is that a national recall's booking queue now begins with a phone call to the original installer rather than with the manufacturer.
Three points follow for anyone who fitted Powerwall 2 units in that four-and-three-quarter-year window:
- The trigger is the sale date, not the install date. The notice is written around units sold between 1 November 2020 and 23 August 2025. A unit bought late in that window and commissioned afterwards still sits inside the recall population.
- Affected status is determined by Tesla, not by the installer. The owner checks the Tesla app for the notification. An installer confirming or denying that a particular serial is affected, without that notification, is guessing.
- The Clean Energy Council remains the escalation path for a replacement that stalls. The Council directs recall and remedy questions to the ACCC, and takes complaints where a product replacement itself cannot be resolved.
PSW Energy and Perth Solar Warehouse installed Powerwall 2 systems across the period the recall covers, so the change reaches the group directly. Owners contacting the business that did their installation is now the documented first step, and the response to those calls is a service obligation rather than a sales conversation.
Related McKercher references: Powerwall 3 compatibility with existing Powerwall 2 systems records how the two generations sit together on one site, and WA battery installation safety and compliance checks covers the evidence expected when battery work is completed in this state.
Sources: ACCC Product Safety, "Powerwall 2 (updated)", PRA 2025/20611 (opens in a new tab); Clean Energy Council, "Rooftop", 20 August 2026 (opens in a new tab).
